Rich Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Rich Casino. They apply to the website, related pages, games, account features, promotions and other services made available through the website. Additional rules may apply to particular games, payment methods or promotional offers. Where additional rules are displayed, they form part of these Terms & Conditions.

You must read these terms, the Privacy Policy, Responsible Gambling information and any game or promotion rules before using the website. If you do not agree with any part of these documents, you must not register, deposit funds, place wagers or otherwise use the services. The operator may update these terms from time to time. Updated terms will apply from the date they are published, unless a different effective date is stated.

You must be legally permitted to gamble online in the place where you are located. You are responsible for checking the laws that apply to you before using Rich Casino. You must not access or use the website where online gambling is prohibited or restricted. The operator may restrict access to all or part of the services where required by law, regulation, compliance obligations or operational considerations.

• You must meet the applicable minimum legal age for online gambling before opening or using an account.
• You must provide accurate, current and complete information during registration and whenever requested.
• You may hold only one personal account unless the operator has expressly approved another arrangement.
• You must use the services for your own personal purposes and not on behalf of another person.
• You must keep your login details confidential and notify the operator if you believe your account has been accessed without permission.
• You must not use the website for unlawful activity, fraud, money laundering, collusion or any other improper purpose.

The operator may carry out identity, age, payment, source-of-funds and other verification checks. You agree to provide documents or information reasonably required for these checks. Until verification is completed, access to an account, deposits, withdrawals or particular services may be limited. Information provided must be truthful and must belong to you. Providing false, misleading or altered information may result in an account being suspended or closed.

2. Accounts, funds and wagering

An account is personal to the registered account holder. You are responsible for activity carried out through your account, except where you have promptly reported unauthorised access and the operator determines that you were not responsible. Do not share your password, allow another person to use your account or permit anyone else to place wagers through it. The operator may ask you to change account credentials or use additional security measures.

Deposits must be made using an approved payment method held in your name or otherwise authorised for your use. Payment providers may apply their own terms, fees, processing requirements or transaction limits. The operator may decline, reverse or delay a transaction where it cannot be verified, appears unusual, breaches applicable requirements or is not supported by the selected payment method.

You must not deposit funds for the purpose of transferring money to another person, and you must not use Rich Casino as a bank account or payment service. Funds should be used only for lawful gaming activity. You are responsible for ensuring that deposits are affordable and do not interfere with your everyday financial commitments.

Wagers are accepted only when confirmed by the website. A pending or incomplete transaction is not necessarily a valid wager. Once a wager has been accepted, it generally cannot be cancelled unless the applicable game rules, promotion rules or law allow otherwise. Results are determined using the relevant game rules and the operator's recorded systems, subject to correction of an obvious error, technical issue or malfunction.

Withdrawals may be subject to account verification, payment checks, applicable wagering requirements and the rules of the relevant payment provider. The operator may return funds through an appropriate verified payment method and may ask for further information before processing a withdrawal. Any balance owed to the operator, including an amount resulting from an error or unlawful activity, may be deducted where permitted by law.

• You are responsible for checking the details of each wager before confirming it.
• Game rules, displayed information and applicable promotional terms should be reviewed before participation.
• Technical problems, interrupted connections or device issues may affect access to the website or a game.
• Where a clear error affects odds, game information, a result, a balance or a transaction, the operator may correct the error in accordance with applicable requirements.
• You must not exploit a software fault, system vulnerability or pricing error.

Promotions, bonuses and rewards are subject to separate terms. Those terms may include eligibility conditions, expiry dates, wagering requirements, game restrictions, maximum conversion amounts or withdrawal conditions. If promotional terms conflict with these general terms, the specific promotional terms will apply to that promotion to the extent of the conflict.

3. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Never chase losses or borrow money to gamble.

Tools and support options may be available to help you manage your gambling. These may include deposit limits, wagering limits, time reminders, account breaks, self-exclusion and access restrictions. Requests for a break or self-exclusion should be made through the available account or support channels. You must not create another account or ask another person to gamble on your behalf during a self-exclusion period.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek independent support. Information about safer gambling and available support services can be found through the Responsible Gambling section of the website and relevant Australian support organisations. The operator cannot guarantee that every gambling-related risk will be identified, so you should use the available tools and ask for help when needed.

Personal information is handled in accordance with the Rich Casino Privacy Policy. Information may be collected, used, stored and disclosed where reasonably necessary to provide services, process payments, verify identity, prevent fraud, meet legal obligations, maintain security and communicate with you. You should read the Privacy Policy for information about data handling, cookies, your rights and available privacy choices.

You must not interfere with the operation or security of the website. This includes introducing malicious code, using automated tools without permission, attempting to gain unauthorised access, manipulating game results, exploiting vulnerabilities or engaging in conduct that may harm other users or the operator. You must not copy, reproduce, modify or commercially exploit website content unless you have permission or the law permits it.

4. Suspension, liability and complaints

The operator may suspend, restrict or close an account where it reasonably suspects a breach of these terms, unlawful conduct, fraud, money laundering, underage gambling, duplicate accounts, payment misuse, suspicious activity or a failure to complete verification. Access may also be restricted for legal, regulatory, security or technical reasons. Where appropriate and permitted, the operator may explain the reason for an action and advise what information is required.

If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements, transaction history and these terms. Funds connected with fraud, unlawful conduct or a breach of these terms may be withheld or dealt with as legally required. You remain responsible for obligations that arose before the account was closed.

The website and services may be unavailable from time to time because of maintenance, updates, telecommunications issues, payment provider outages, events outside reasonable control or other technical circumstances. The operator will take reasonable steps to maintain service reliability but does not promise that the website will always be available, uninterrupted, error-free or compatible with every device and connection.

To the maximum extent permitted by law, the operator is not responsible for losses arising from your misuse of the website, unauthorised access caused by your failure to protect account details, interruptions outside its reasonable control, inaccurate information supplied by you or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

If you have a question, complaint or concern about an account, transaction or service, use the support option provided on the Rich Casino website. Provide enough information for the matter to be reviewed, but do not send passwords or sensitive payment details through an unsecured channel. Complaints will be considered using the operator's applicable review process, and further information may be requested.

These terms are intended to be read consistently with applicable Australian law and any mandatory consumer, privacy, gambling and financial crime requirements. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.