Welcome Package
Up to $6,750
$150 No Deposit Bonus + 675% Match
Wagering
25× bonus + deposit
Max Bet
$7.50
Min Deposit
$10
Withdrawal Limit
$4,000-$35,000/week

Contact Rich Casino

If you need assistance with your Rich Casino account or have a question about our services, contact our support team at support@rich-casino.best. We aim to make it straightforward to get help with common account, payment and playing-related matters. Please provide enough information for the team to understand your request and respond efficiently.

Rich Casino operates under a licence issued by the Curaçao Gaming Authority (Curaçao eGaming), a recognised online gambling jurisdiction.
  • OperatorBlacknote Entertainment Group Limited Casinos
  • Established2008
  • CurrenciesAUD, CAD, GBP, EUR, USD, ZAR
  • Game ProvidersBetSoft, Microgaming, Pragmatic Play, NetEnt, Play'n GO, Hacksaw Gaming, Nolimit City

How to get in touch

For assistance, send an email to support@rich-casino.best. Support requests are reviewed in the order they are received, and replies are usually provided within 24 hours. More complex matters may require additional checks or information, so response times can vary.

To help us deal with your request faster, include the email address or username linked to your account, a short description of the issue, and screenshots if relevant. Do not include your password, full payment card details or other sensitive security information in your message.

Common reasons to contact support

  • Questions about account access, registration or verification requirements.
  • Help with deposits, withdrawals or payment-related questions.
  • Clarification about applicable bonus terms and conditions.
  • Technical problems affecting the website, account or games.
  • Requests relating to responsible gambling, including help taking a break or restricting access.

When contacting support about an account issue, please use the email address associated with your Rich Casino account where possible. This helps the team identify your request and may support the account security process. For responsible gambling matters, clearly explain the assistance you are seeking so your request can be handled appropriately.