Privacy Policy | Rich Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and what checks are required. Rich Casino may collect information that you provide directly, information created through your use of an account, and technical information sent by your device. We aim to collect information that is relevant to operating the service, meeting our responsibilities and providing support.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details submitted when you create or manage an account. We may also receive information supplied during customer support conversations, complaints, enquiries or requests relating to your account.

Verification information

To help confirm identity, eligibility and account ownership, we may handle verification documents and related information. Depending on the circumstances, this can include identity documents, proof of address, information about the source or use of funds, and records of checks performed. Verification information is handled for account security, anti-fraud processes and other required checks.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and other transactions connected with the service. Payment providers may process payment details directly. Rich Casino may receive transaction status, limited payment information and other records needed to confirm payments, resolve issues, prevent misuse and keep appropriate financial records.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location based on technical data, access times and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security and understand website performance.

How we use information

Personal information may be used for purposes connected with providing and managing the Rich Casino service. These purposes include creating and maintaining your account, processing requests and transactions, communicating with you, and making the website work as intended.

To open, administer and secure your account.
To verify your identity, eligibility and account activity.
To process deposits, withdrawals and other account transactions.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To provide customer support, respond to enquiries and investigate complaints.
To maintain, test, troubleshoot and improve the website and its features.
To understand general usage trends and monitor website performance.
To send service messages, account notices and other communications needed to operate the service.
To send marketing communications where permitted and where you have provided any consent that is required.
To meet legal, regulatory, accounting, security and record-keeping obligations.
To protect the rights, safety, property and systems of Rich Casino, its players and relevant service providers.

We may use information where it is needed to provide a service you have requested, to protect the website and its users, to comply with applicable obligations, or where you have given consent. In some cases, automated tools may help identify unusual activity, security concerns or account risks. Where appropriate, additional review may be carried out by authorised personnel.

Marketing choices

You may be able to choose whether to receive promotional communications. You can follow the unsubscribe instructions in a marketing message or contact us using the details in the data rights section below. Choosing not to receive marketing does not stop essential service messages, such as account, security or transaction communications.

Sharing and protecting information

Rich Casino may share relevant information with service providers and professional partners that help operate the website and provide services. These parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, security, communications, analytics or other operational functions. They are expected to handle information only for appropriate purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a lawful request, legal obligation, court process or official investigation, or where disclosure is reasonably required to detect or prevent fraud, unlawful activity, security incidents or harm. Information may be shared as part of a business change, provided it continues to be handled consistently with applicable privacy requirements.

Reasonable administrative, technical and organisational safeguards may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These safeguards can include access controls, authentication measures, monitoring, secure systems and staff or supplier procedures. No online service can guarantee that information will always be completely secure, so players should use strong, unique login details and keep them confidential.

International handling

Some service providers or technology systems used to operate an online service may be located outside Australia or may process information in another country. If information is handled internationally, appropriate steps are taken to support its security and lawful use. The protections that apply can vary according to the location and the service involved.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, to resolve disputes, support security, maintain business records or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on your device when you visit a website. Rich Casino may use them to keep you signed in, remember settings, support security, measure website performance and understand how the service is used. Some cookies may be provided by service partners that help with website functionality, analytics, communications or security.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you block or remove certain cookies, parts of the website may not work properly, and some account or security features may be unavailable. Cookie settings do not necessarily remove information already held for other lawful purposes.

Your privacy rights and enquiries

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed or may lawfully be deleted, and withdrawing consent to marketing communications.

To exercise these rights or make a privacy enquiry, contact support@rich-casino.best. Please describe your request clearly and provide enough information for us to understand and locate the relevant account or records. We may need to confirm your identity before responding, particularly where the request concerns account information or verification documents. This is intended to help protect personal information from unauthorised disclosure.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the corrected details where possible.
Deletion: ask for information to be deleted where it is no longer required and deletion is permitted.
Marketing consent: withdraw consent to promotional communications at any time, without affecting essential account or service messages.

A request may be limited or declined where doing so is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If information is deleted or access is restricted, some account functions may no longer be available. We will aim to handle privacy requests within a reasonable timeframe and may explain any action taken or limitation that applies.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website, and the date or version may be changed when appropriate. Players should review this page periodically so they remain aware of how information may be handled.